Orders are processed within 1-2 business days

Orders ship after processing, with delivery timing based on your chosen shipping method and location

Delivery estimates after processing are:

UPS Ground 3-7 business days

UPS 2nd Day Air 2 business days

UPS Next Day Air 1 business day

You’ll receive a confirmation email or text after placing your order

Once shipped, you’ll get a tracking link with real-time updates from UPS, hosted on Shopify’s tracking page

We currently ship via UPS

Yes, we’re currently offering free shipping on orders over $100 as part of our launch celebration

We currently ship within the U.S. only

For international inquiries or special requests, email us at the_assist@arachne.com and we’ll do our best to accommodate

Returns must be submitted within 14 days of delivery through our returns portal or by emailing the_assist@arachne.com

Products must be unopened, unused, and in original packaging

Hairbrushes and accessories that have been opened or used are not eligible for return due to strict hygiene standards

We do not accept returns on final sale items, gift cards, or products purchased outside arachne.com

View full return policy

Email us at the_assist@arachne.com within 14 days of receiving your order

Include your order number and a photo of the issue

Once approved, we’ll send a replacement right away

Reach out to the_assist@arachne.com as soon as possible

We’ll do our best to help, but changes can’t be guaranteed once your order has been processed

We do not offer exchanges at this time

Reach out to the_assist@arachne.com as soon as possible

We’ll do our best to cancel or update, but changes can’t be guaranteed once your order has been processed

We accept all major credit cards, PayPal, Amazon Pay, Shop Pay, Apple Pay, Google Pay, and secure checkout options

• Confirm your billing address matches your card
• Verify the card number, expiration date, and CVV
• Ensure the card is active with available funds
• Check with your bank for any holds or restrictions
• Try another payment method

Email us anytime at the_assist@arachne.com

Enter your code at checkout and the discount will apply automatically

No, promo codes cannot be combined with other offers

Bundles, Build Your Case, sale items, and Pro Pricing are excluded from additional discounts

Yes, digital gift cards are available online [here]

• Remove hair from the bristles
• Wash with warm water and gentle shampoo
• Rinse thoroughly and dry bristle-side down on a towel

Visit our How to Clean Your Hairbrush page for a full care guide

Yes, it’s completely normal

The small hole is an intentional air vent, designed to let the cushion flex as you brush

This creates soft, cloud-like comfort and a responsive feel

Yes, just keep the dryer nozzle at least 2 inches away to protect the brush

For nylon or charcoal-infused pins, apply heat with a hairdryer held at least 6 inches away

The pins will soften and relax back into shape

Don’t worry, it’s not broken

Gently reconnect the link by pressing the two ends back together at the seam

Yes, all arachne hairbrushes are backed by a 1-year limited manufacturer warranty

Registration is optional and won’t affect your coverage

Still, we recommend it - [register your brush] for added support

Functional defects in materials or workmanship under normal use

Everyday cosmetic wear, misuse, or damage from external factors

Items purchased from unauthorized sellers are not eligible for coverage

Email us at the_assist@arachne.com with your proof of purchase and a photo of the issue

Our team will review your claim and guide you through the next steps