PRIVACY POLICY

This Privacy Policy explains how Arachne™ (“we,” “our,” “us”) collects, uses, and protects your personal information through our website, https://www.arachne.com (“Website”). By using the Website, you agree to the terms of this Privacy Policy.

1. INFORMATION WE COLLECT

We collect both personal and non-personal information in the following ways:

PERSONAL INFORMATION

When you place an order, create an account, or contact us, you may provide:

Full name

Email address

Shipping and billing addresses

Phone number

Date of birth (if requested)

Payment details

Loyalty program preferences

AUTOMATICALLY COLLECTED DATA

We automatically collect usage data such as:

IP address

Device type

Operating system

Browser type

Site usage patterns (via cookies or similar tech)

2. HOW WE USE YOUR INFORMATION

We use your information to:

Process orders and fulfill deliveries

Communicate about your order or account

Improve site performance and user experience

Personalize content and recommendations

Provide customer service

Send product updates, offers, or newsletters (only if you’ve opted in)

Support secure payment processing

3. SHARING YOUR INFORMATION

We never sell or rent your personal data. We only share your information:

With trusted service providers (e.g., payment processors, fulfillment partners)

When required by law or legal process

To prevent fraud or protect our rights

Personalize content and recommendations

In the event of a merger, acquisition, or sale of assets

4. SECURITY

We use SSL encryption and industry-standard security practices to keep your data safe. While no system is 100% secure, we take all reasonable precautions to protect your information. You are responsible for keeping your password confidential.

5. COOKIES & TRACKING

Cookies help us improve your experience by remembering preferences and analyzing site traffic. You can disable cookies in your browser settings, but some features may not work properly.

6. ACCESS & CONTROL

You may access, correct, or delete your personal information at any time by logging into your account or contacting us at: the_assist@arachne.com. We may verify your identity before making changes.

7. THIRD-PARTY LINKS

Our Website may include links to external sites. We’re not responsible for their content or privacy practices. Please review their policies before submitting information.

8. CHILDREN’S PRIVACY

Our Website is not intended for use by anyone under the age of 13. We do not knowingly collect personal data from children.

9. POLICY UPDATES

We may update this Privacy Policy at any time. If we do, we’ll post the revised policy here with the effective date at the top. Continued use of the Website after changes are made constitutes acceptance.

10. CONTACT

Have questions or concerns? Reach out anytime at: the_assist@arachne.com