SHIPPING & PROCESSING

Q: How long does it take to process my order?
Orders are processed within 1-2 business days

Q: How long will it take for my order to arrive?
Orders ship after processing, with delivery timing based on your chosen shipping method and location

Delivery estimates after processing are:

UPS Ground 3-7 business days
UPS 2nd Day Air 2 business days
UPS Next Day Air 1 business day

Q: How can I track my order?
You’ll receive a confirmation email or text after placing your order

Once shipped, you’ll get a tracking link with real-time updates from UPS, hosted on Shopify’s tracking page

Q: What shipping methods do you use?
We currently ship via UPS

Q: Do you offer free shipping?
Yes, we’re currently offering free shipping on all orders

Q: Do you ship internationally?
Yes, but for international orders VAT and duties are the responsibility of the customer

For international inquiries or special requests, email us at the_assist@arachne.com and we’ll do our best to accommodate